Refund policy

We are committed to ensuring you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your purchase, we will gladly accept returns for the following reasons:

1. Damage in Transit: If the item arrives damaged or broken due to shipping, we will accept the return.
2. Wrong Product Sent: If the wrong item was shipped, we will accept the return. 
3. Manufacturing Defect: If the product has a manufacturing defect, we will accept the return. 

Eligibility for Returns

To be eligible for a return, please ensure that:

1. The item has been recorded while opening the package which has been delivered.
2. The item is in its original packaging.
3. The item isn't used, washed, or altered in any way.
4. The original invoice or proof of purchase is included.

Above details to be shared to us via a video and images at info@thingsandco.com within 48 hours of delivery to address the return.

To ensure a hassle-free reverse pickup, it is essential that the packaging remains intact and in its original box. We kindly request that you retain the same packaging for the return, as we cannot accept returns if the packaging is not in its original condition.

Eligibility for Refunds

If your product is eligible for returns, refunds will be processed to the customer's bank account within 7-10 business days after we receive the returned item. The refund will be issued to the original payment method used during the purchase. Please note that shipping charges are non-refundable.

Eligibility for Returns if defected

If your product is eligible for returns due to defect, we'd be happy to exchange your product with a replacement or a different product of the same value or refund your order amount within 7-10 working days after the product has been received from the given address. Under certain circumstances, if we are unable to provide you with a replacement against your ordered product, then we will notify you, and thereafter will process your refund. A credit of the paid amount will reflected in the original mode of payment within 7-10 business days.

Products may have slight variations in color and size from the visuals displayed on our website due to factors such as lighting, screen resolution, and the natural characteristics of materials. These variations are not considered defects and, therefore, do not qualify for returns or exchanges.

If you have any questions about our refund and returns policy, please contact us at info@thingsandco.com or +91-9220229599.